Monday, November 24, 2008

10 things we hate about you

To restaurant diners everywhere: This is an unapologetic venting of some of the major pet peeves of restaurant servers, compiled by my co workers and me. These are, as yet, in no particular order.
1 - Musical Chairs - We hate it when you switch tables after you have already started a check. We need to switch your info on the computer (requiring the authorization of a frequently unattainable manager) and sometime you are no longer in our section of tables... that throws off the hostesses headcount. Not to mention, we have to find an extra second to run into the kitchen to adjust the table number on your order. Try writing on a greasy slip of paper in ballpoint pen in a chaotically busy kitchen, sux. Decide whether or not you like your table when the hostess is seating you.
2 - "But they make it that way at Fuddruckers!" - We hate it when you try to order something containing ingredients that are not to be found in any other item on the menu. A Mexican restaurant does not have Salmon Ceasar Salad OR Pastrami on Rye - stop ordering it.
3 - 'no clever subtitle' - We hate it when you refuse to make eye contact with us when we are speaking to you and when you interrupt us while we are speaking. This is not the drive through, we are not machines.
4 - The Hamster Wheel - We hate it when you order in "waves" ie: everytime your server brings you an item, you request one further item, and so on and so on. We generally are serving several tables at once, and this prevents us from attending to our other patrons. I guarantee your server asks "Can bring you anything else?" or "Do you have everything you need?". Don't just automatically reply Yes, take a minute to look around and actually SEE what else you need. We really don't mind bringing you the ketchup or the grated pepper, but don't keep us on a leash, especially if the restaurant is packed.
5 - Checksss Please! - We hate it when you ask for seperate, itemized checks at the END of a meal. It is pretty difficult to remember who ordered what after the fact, and it puts us in the difficult/annoying position of haveing to quiz the table about what they ordered (if it is a large party). And remember! It takes 7 times longer to run 7 credit cards than it takes to run 1, so don't take it out on us for the delay in closing the checks. It is easier all around if you let us know at the time you are ordering, so we can keep track of that info form the start.
6 - Vultures - We hate it when you get indignant if we misjudge when you are finished with your plate. If you have not taken a bite for more than 10 minutes or have less than 3 french fries left on your plate, we are probably going to ask if you are finished. If everyone followed the rule of putting their utensils on thier plate, there would be no such grey area... but really, we generally have to guess.
7 - Tug Of War - We hate it when you try to get our attention while we are engaged with patrons at another table. If we are taking an order at a nearby table, we can't very well stop in the middle to bring you a bottle of ketchup or a Pepsi refill, so please stop shouting at us (and, yes, even tugging our shirts) while we are talking to someone else. Honestly, what would your Kindergarten teacher say?!
8 - 'no clever subtitle' - We hate it when you totally ignore something we say! "I want a Mojito" (blurted while texting on your phone) is NOT an appropriate answer to the question "How are you all doing today?". When "Can I bring you anything else this afternoon?" is cutoff, mid-sentence, at the word " bring", with your "I dunno, do we want any coffee, Gladys?" (addressed to you girlfriend, and not acknowledging our presence in the slightest) is even more infuriating. Emily Post is slapping you!!
9 - Campers - We hate it when you stay at a table for exceedingly longer than is required to finish your meal, and then neglect to tip accordingly. If you elect to sit at a table for 3 hours, nursing one soda, while catching up with your old college roommate, that's great! But be aware, that while you are there, no one ELSE is sitting there ordering actual food, and your server is missing the opportunity to make his or her wages for the day. If you intend to monopolize a table for an extended period of time, please compensate your server above and beyond the customary 15% - 20%. You pay your rent, you pay for parking space. That table is real estate in that server's section and you are cheating him/her when you hang out and tehn tip solely on the tab.
10 - Go Fish - We hate it when you are vague or territorial with the bill. It's not that we mind if you pay now or pay in 20 minutes, it's the guessing that is maddening. If you have placed cash or a credit card in the book, place it at the edge of the table or prop it up or something. Please don't hide it in the middel of a cluttered tabel or lay your arm over it, forcing us to ask you if we can take it.

2 comments:

Bunche said...

Kitka-

speaking as a guy who ran a barbecue kitchen for a couple of years, I totally feel your pain.

Bunche said...

In fact, go to http://buncheness.blogspot.com/2007/03/counting-down-stupid-shit-i-will-not.html for my list of things that drove me nuts while doing the kitchen thing.